• Coordinator, Client Services

    Job Locations US-GA-Duluth
    Posted Date 1 week ago(1 week ago)
    ID
    2018-4470
    # of Openings
    1
    Category
    Administrative/Clerical
  • Overview

    IMG College is America's leading collegiate marketing, multi media, licensing/brand management company, representing more than 200 of the nation's top collegiate properties including the NCAA and its 89 championships, NCAA football, leading conferences, and many of the most prestigious colleges and universities in the country.

    IMG College is a division of IMG Worldwide, a global sports, fashion, and media business.

    Responsibilities

    • Process customer orders in a courteous, efficient and timely manner
    • Organize workflow to meet customer deadlines
    • Effectively present and discuss the products and services of the company
    • Manage telephone call professionally, efficiently and with good communication skills
    • Understand and appropriately use the company pricing system and policies
    • Provide Tier 1 support on the web-based application via phone and email. Including: answering technical questions, troubleshooting customer issues, and escalating issues as required in a professional and timely manner
    • Provide ad-hoc training to customers who call into the support line

    Qualifications

    • College Degree Preferred.  Previous experience in Customer Service and/or Technical Support of web-based content management system preferred.
    • Superior telephone etiquette
    • Must be very computer and internet literate
    • Strong problem-solving and attention to detail skills.  Ability to solve problems independently and work well with various team members
    • Good analytical and troubleshooting skills
    • Ability to learn new technologies and to visualize their applications and benefits
    • Self-motivated and works independently with a keen enthusiasm for and demonstrable understanding of the Web industry and technologies
    • Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner.  Must be comfortable multi-tasking.
    • Communicate with all levels of internet users from basic to advanced skills
    • Highly skilled in verbal and written communication and comfortable interacting with people at all levels of client organizations
    • Proficient in use of Microsoft Office products (Word, Excel, Powerpoint, Outlook)
    • Basic understanding of Adobe Creative Suite products is a plus.

    EEO Statement

    It is the policy of IMG College not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

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